FAQ

FAQ
Q: My Order Will Not Go Through. What Should I Do?
If you’re receiving an error message after reviewing your credit card
information, billing and shipping address, make sure you’re using the
latest version of your web browser. Please only click the “Complete
Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Care at:
817-468-1120  M-F 9:00AM – 5:00PM (CST).
Q: How Can I Change Something In My Order?
No. To ensure you receive your package in the guaranteed time frame we
cannot edit or cancel orders after they are placed. Upon completing
your order please review your item(s) and size(s). Additionally make
sure your address and contact information is accurate. Lost packages
due to wrong information provided is not our responsibility and will
not be refunded.
Q: WHAT IS CONSIDERED A FINAL SALE?
All Swimwear, Intimates, and accessories are a final sale. In
addition any and all sale items are also final. Refunds and exchanges
are not permitted.
Q: Can I Return Or Exchange Items That Were Purchased On Sale?
All final sale items cannot be returned or exchanged. For our full
Return & Exchange Policy refer to our exchange policy.
Q: How Long Does It Take To Process My Return?
Once we have received your package, your refund will be processed
within 10 days. You will be notified via email at the address listed
on your account when this transaction has taken place.
Q: Do I Have To Pay To Return My Order?
Yes! You will be responsible for covering any shipping expenses for your return.
Q: When Will My Order Ship?
Orders ship within 24-48 hours of purchase. Shipping times may vary if
your contains a pre-order item. Orders are not shipped on the weekends
or holidays.
Q: Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to
the email address you provided in your order. If for some reason, you
did not receive an email, please check your spam folder and add
redtenhours@gmail.com to your safe sender list.
Q: I am an international customer (OUTSIDE USA.) Do I have to pay
International duties, CUSTOMS AND TAXES?
All packages are shipped via USPS. Items shipped outside of the United
States may be subject to import duties, taxes and/or charges which are
levied once a shipment reaches your country and are not included in
the total cost of your order, nor will they be covered or reimbursed
by 10 Hours of Fashion Boutique.
We are not responsible for any shipping deliveries that may be
affected by customs, natural occurrences, transfers from USPS to the
local carrier in your country or air and ground transportation strikes
or delays once the package has exited the United States.
10 Hours of Fashion Boutique cannot control and is not responsible for
any duties/taxes applied to your package. You will be responsible for
paying additional charges for customs clearance. Customs policies vary
widely from country to country; please contact your local customs
office for further information.
Please check with your country’s customs office to determine what
these additional costs will be prior to placing your order.
Q: Can I Return An Item Past The Return Date?
At this time, we cannot accept any returns outside of the return date.
Q: Can I Use Discount Codes On Sale Items?
Currently, you can not use your new customer code or any discount
code on sale items but feel free to use your code on another non-sale
item.
Q: Can I Combine Discount Codes Or Promotions
Great question! At this time promotion codes or discount codes can not
be combined.
Q:  Can A Current  Discount Code Be Applied To A Previous Order?
Discount codes must be applied at the time of check out. 10 Hours of
Fashion Boutique does not apply any discounts to previously made
orders.
Q:  How can I find out about restocks?
Restock information will always be posted on the pre order page of our website.
Q: Do You Offer Wholesale?
We do not at the current moment. We do not authorize the use of our
images nor the reselling of our products. We ask that all 10 Hour of
Fashion Boutique purchases be made on www.10HoursofFashion.net
Q: I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
We aim to respond to all E-mails and messages within 48 hours. Please
note that this time frame may be extended during and immediately after
launches.  if you have not heard back from us within that time frame
please do call 817-468-1120 during our regular business hours.
Q: DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, but by setting up an account, you become a 10 Hours of Fashion
Boutique VIP member and have access to order and shipping information.
You will also be added to our email list for exclusive updates in the
future.
--
Dana Akbar 10hoursoffashion.net
I am an international customer (OUTSIDE USA.) Do I have to pay
International duties, CUSTOMS AND TAXES?
All packages are shipped via USPS. Items shipped outside of the United
States may be subject to import duties, taxes and/or charges which are
levied once a shipment reaches your country and are not included in
the total cost of your order, nor will they be covered or reimbursed
by 10 Hours of Fashion Boutique.
We are not responsible for any shipping deliveries that may be
affected by customs, natural occurrences, transfers from USPS to the
local carrier in your country or air and ground transportation strikes
or delays once the package has exited the United States.
10 Hours of Fashion Boutique cannot control and is not responsible for
any duties/taxes applied to your package. You will be responsible for
paying additional charges for customs clearance. Customs policies vary
widely from country to country; please contact your local customs
office for further information.
Please check with your country’s customs office to determine what
these additional costs will be prior to placing your order.
Can I Return An Item Past The Return Date?
At this time, we cannot accept any returns outside of the return date.
Can I Use Discount Codes On Sale Items?
Currently, you can not use your new customer code or any discount
code on sale items but feel free to use your code on another non-sale
item.
Can I Combine Discount Codes Or Promotions
Great question! At this time promotion codes or discount codes can not
be combined.
Can A Current  Discount Code Be Applied To A Previous Order?
Discount codes must be applied at the time of check out. 10 Hours of
Fashion Boutique does not apply any discounts to previously made
orders.
HOW CAN I FIND OUT ABOUT RESTOCKS?
Restock information will always be posted on the pre order page of our website.
Do You Offer Wholesale?
We do not at the current moment. We do not authorize the use of our
images nor the reselling of our products. We ask that all 10 Hour of
Fashion Boutique purchases be made on www.10HoursofFashion.net
I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
We aim to respond to all E-mails and messages within 48 hours. Please
note that this timeframe may be extended during and immediately after
launches.  if you have not heard back from us within that time frame
please do call 817-468-1120 during our regular business hours.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, but by setting up an account, you become a 10 Hours of Fashion
Boutique VIP member and have access to order and shipping information.
You will also be added to our email list for exclusive updates in the
future.